Frequently Asked Questions
Got a question? Our team is here to listen!
Check out all the Frequently Asked Questions below, or tell us your question via Contact Form
Frequently Asked Questions
I received the wrong goods, what do I do?
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.
Phone support is available Monday-Friday from 8am-5pm PST
Why did I only receive part of my order?
Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out toour customer service team for assistance.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing arefund. You may contact our customer service team for help
Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.
How long will it take me to get my order?
Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method ("standard" at checkout)
Can I expedite my shipping?
Yes! We offer expedited shipping options within checkout.
Ask Us Anything
About Our Team
Blum Solie was founded on the pillars of honesty, reliability and simplicity, what we call the Holy Trinity to a successful clothing store. These values are taken seriously. We set the bar high so that you only notice the fun part of shopping for fashion items.
